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Get 5X on all Samsung Laundry Pairs

October 15, 2014, 9:57 am
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MY BBY.png

 

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5X My Best Buy™ points when you buy any two Samsung laundry appliances

 

 

Offer valid: 10/12/2014 - 10/18/2014

 

 

Shop BestBuy.com® and use your My Best Buy™ member ID.

 

Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.

 

 

“My Best Buy program points will be fulfilled after you check out. My Best Buy members will get 5X their base points. Bonus points will not be multiplied. Bonus points not awarded for gift card purchases. Valid at Best Buy® stores and at BestBuy.com®.”

 

Thank you for being a My Best Buy™ member!

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3X points with purchase of the Canon EOS Rebel T5

October 15, 2014, 10:09 am
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MY BBY.png

 

                 canon.png

 

$50 Savings and 3X My Best Buy™ points when you buy the Canon EOS Rebel T5 DSLR camera

 

 

Offer valid: 10/12/2014 - 10/18/2014

 

 

Shop BestBuy.com® and use your My Best Buy™ member ID.

 

Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.

 

 

“My Best Buy program points will be fulfilled after you check out. My Best Buy members will get 3X their base points. Bonus points will not be multiplied. Bonus points not awarded for gift card purchases. Valid at Best Buy® stores and at BestBuy.com®.”

 

Thank you for being a My Best Buy™ member!

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Re: 3x october points

October 15, 2014, 12:57 pm
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Good afternoon KrazyKris89,

 

I can understand wanting to make sure the correct amount of points are awarded to your My Best Buy™ account.  If the coupon was scanned correctly while you were at the store, then it should appear on the receipt.  Being that it can generally take up to 20 days for points to officially post to a member's account, I would suggest that we allow that time to pass before we look into other potential options.

 

With that being said, please do not hesitate to send me a private message if the points do not post to your account after 20 days and I will see what I can do to ensure your account is up-to-date.  You can send a private message by clicking on the blue button within my signature.

 

Thank you for posting to the forum, and I hope you have a great day! :smileyhappy:

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Negative Rewards Balance

October 15, 2014, 5:04 pm
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I was combing through my history, and cannot seem to see where any returns or exchanges were calculated in my account. I have a negative balance of reward points, and it is slightly upsetting. I use to be a bestbuy employee, but that shouldnt have affected my account to have a negative balance. If you guys could look into this, that would be lovely.

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I cannot verify my account

October 15, 2014, 6:35 pm
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I've been in the process of trying to link my MyBestBuy accounts and my bestbuy.com accounts. So I can view my points and reward certificates. However when I go through the process and put my phone number in to verify my account and they are supposed to send me a email to my email account on file. I never receive the email. I've tried resending but that doesn't work either.
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Re: 3x october points

October 16, 2014, 6:21 am
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I am having the same issue. I purchases the Evil Within for PS4 and the coupon was scanned. I received my bonus gamers club points but not the certificate bonus.

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Re: I cannot verify my account

October 16, 2014, 7:01 am
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Good morning peatricko1, and welcome to the Best Buy forum,

 

Before we do anything else, I would suggest that you double check your email accounts spam/junk folder because the verification email has been known to get sorted into those folders, and please try not to hit the resend button too many times because that could actually delay the email from sending.


I used the email address you registered with the forum to review your My Best Buy™ account, but I was unable to find one under your name.  If you are trying to link an account that is not in your name or any of the primary information (phone #, email address, mailing address) is not up-to-date, then that could potentially cause problems while trying to link a BestBuy.com and My Best Buy™ account.

 

I would more than happy to go over your account to ensure it is up-to-date and to see what I can do to help finally link your accounts; however, I am going to need some additional information from you first.  Please send me a private message with the below information and I will see what I can do.  A private message can be sent by clicking on the blue button within my signature.


Name

Phone #

Mailing address

Email address

My Best Buy™ ID #

 

How to Link a My Best Buy™ membership to your BestBuy.com Account

 

Thank you for reaching out to us!

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Re: 3x october points

October 16, 2014, 7:11 am
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Hi jman187,

 

I hope you are having a pleasant start to your morning. :smileyhappy:

 

As I mentioned above and multiple other times on the forum, it can generally take up to 20 days for points to post to a member's My Best Buy™ account, and it is fairly common for bonus points not to emerge as pending.  I can see the recent purchase in-question in your history and it does appear that the coupon was in-fact scanned.  If you do not see those bonus points post to your account within 20 days, then please send me a private message and I will see what I can do.  A private message can be sent by clicking on the blue button in my signature.

 

Thank you for connecting with us on the forum, and enjoy your copy of The Evil Within!

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Re: I cannot verify my account

October 16, 2014, 7:53 am
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Name: {removed per forum guidelines}
Phone #: {removed per forum guidelines}
Address: {removed per forum guidelines}
Email: 1: {removed per forum guidelines}
2: {removed per forum guidelines}
I am not sure what my id is, but I am trying to link the two email addresses listed.

Thank you!

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Re: I cannot verify my account

October 16, 2014, 7:56 am
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peatricko1,

 

We rather not have your personal information posted publically, so please send it to me in a private message by clicking on the blue button in my signature labeled "Private Message."

 

Thank you!

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Re: Negative Rewards Balance

October 16, 2014, 8:30 am
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Good morning codenameku,

 

I can understand having questions if your points balance appears to have gone negative and you are unsure as to why.  You want to ensure that you have access to all of the points you have earned.  After using the email address you registered with the forum to review your account, I believe that I found what may have caused your balance to go negative.

 

It looks like a Sony TV you purchased back in May 2013 was recently approved for replacement under the coverage of a Geek Squad Protection plan and store credit was issued, which means a return was processed.  That return caused points you were issued back in 2013 to be removed from your account and that is what caused your balance to go negative.  Once you redeem the store credit, those points should start to repost to your account.

 

I would like to go over your My Best Buy™ account with you in additional detail so that I can ensure it is up-to-date, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.  I look forward to further speaking with you.

 

Thank you for reaching out to us on the forum and don't forget to buckle up for safety! :smileyhappy:

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Re: 3x october points

October 16, 2014, 2:49 pm
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went to best buy on october 15 went to put the coupon and it worked the bad thing is that she put it on an best buy gift card and using the bb gift card means you wont get the points....any solution to this problem

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Re: 3x october points

October 17, 2014, 7:07 am
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Hi KrazyKris89,

 

I can see that you went back to the store on Wednesday and processed a return/repurchase because the coupon was not displayed on the original receipt.  The store does look to have issued the refund back to a Best Buy gift card rather than your credit card, so the new purchase would not qualify for points.  The coupon is displayed on the new transaction though.

 

I would still suggest that we allow the full 20 days to expire so that the new purchase can officially post to your My Best Buy™ account.  While the new purchase may not qualify for points, I can see that you definitely tried to utilize the coupon; however, it was just not processed correctly.  Please send me a private message after 20 days, by clicking on the blue button in my signature, and I will see what I can do help.

 

Thank you!

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How to change your My Best Buy™ Member ID associated with your BestBuy.com account

October 17, 2014, 8:24 am
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MY BBY.png

 

How to change your My Best Buy™ Member ID associated with your BestBuy.com account

Use this process if you have more than one My Best Buy membership

 

 

1.  Sign in to your BestBuy.com account and go to your “Account Overview”

 

new1.JPG

 

2.  Select “Use a Different Member ID”

 

new2.png

 

 

 

3.  Lookup or enter your preferred member ID along with your matching phone number

 

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4.  Retrieve your verification email (it could take a few minutes to arrive, if you don’t see it,        

     check your promotions or SPAM folder)

 

part4.png

 

 

 

5.  Enter the verification code found in your email

 

 

part5.png

 

 

Note, your account information and saved lists will be refreshed to match your membership information. Your online order history, saved credit cards and shipping addresses will remain unchanged.

 

 

****This process will not merge multiple My Best Buy™ accounts together, so please continue to send merge requests to the MyBestBuy inbox.****

 

 

 

Thank you for being a member of the My Best Buy™ program!

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Can't link Rewards with My Best Buy account.

October 18, 2014, 9:07 am
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Hi,

 

I'm having a problem linking my Rewards account with My Best Buy account to see my rewards. I go through the process of linking accounts but never receive the verification email. Help!!

 

Thanks.

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Best Buy cheated me!

October 18, 2014, 9:41 am
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Here is my Story:

 

08/28/2014 : Purchased appliances for $5322 with an offer of 10% back in rewards if I sign-up for Besy Buy credit card. I haven't received it yet rather I am going through a nightmare of my best buy support desk calls who doesn't know what they are doing or who do not have any power to resolve the problem. I strongly believe that Best Buy is purposefully doing this since some people may give after few tries. I know many of my friends went trhough this (if that was known to me earlier I would never made the decision to buy from best buy). At this point I spent  numerous hours speaking to best buy support personnels and still do not know what is happening with my rewards.

 

Started following up on the rewards points from 09/15 onwards by contacting mybest buy support. There was no one who could clearly address or solve my problem. Following are the responses that I get on all the calls that I made to Best Buy:

 

1. We don't handle your case as you are an elite calss memeber. We will transfer you to that department. (I don't feel I am an elite class member. Infact I don't care the class. What I do care is prompt resolution of customer service requests.)

2. Every time I was transferred to a minimum of 4 departments and ended up telling my stories to each one of them. This is happening even today (10/18) and finally the person on the phone told me she can connect me to some one who can solve my issue and disconnected the call. 

3. Your case is open and will take 7-10 business days (just because I am ELITE CLASS MEMBER!!!)to close (this is the same answer I get every time sinc I called first time on 09/15).

 

Bottomline:

I need to get my $532 rewards with out any delay.

No more phone calls to help desk (it was useless and a waste of time)

 

Never ever get cheated by the Best Buy offer of x% back in rewards. They take us through this bad experience everytime. it is not just with me ....I know my close friend who purchased almost the same time as me also went through this. May thats how best buy is making money........by cheating on giving fraud offers to customers...

 

 

Next Steps if not resolved:

1. Report to Better Business Bureau

2. File a complaint with FTC

3. Seek legal help

 

 

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Re: Can't link Rewards with My Best Buy account.

October 19, 2014, 8:33 am
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Good morning LisaZ,

 

Welcome to the Best Buy forum!

 

This sounds like a call for...ME :smileyhappy:.  Before I do anything, I would double check your email accounts spam/junk folder because the verification email has been known to get sorted into those folders.  If you still do not see the verification email, then it may just be a matter of ensuring that your information is up-to-date.

 

I looked over your account using the email address you registered with the forum and it does appear that we may have some old information still on file.  Please send me a private message with the below information and I will see what I can do to help you finally link your accounts.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."

 

Name

Phone #

Mailing address

Email address

 

How to Link a My Best Buy™ membership to your BestBuy.com Account

 

Best Wishes,

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Re: Best Buy cheated me!

October 19, 2014, 12:01 pm
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Good afternoon lkoickal, and welcome to the Best Buy forum,

 

I must admit I find it rather disheartening that after a month of phone calls and follow-ups you are still no closer to having points in your account than when you first called in.  It should be pretty obvious whether or not your purchase qualified for points.  As long as you did not apply the purchase to a promotional financing offer, then points should have posted within about 20 days.  If the appliances were purchased from one of our Pacific Sales stores within a store, then it may take up to 35 days.

 

I am terribly sorry for any inconvenience you may have experienced and would like to see what I can do to finally put this matter to rest for you.  I don't want you to have to spend another minute of your time on the phone, so I will be sending you a private message so that I can go over your account with you.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.  I look forward to further speaking with you.

 

Thank you for connecting with us!

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3X points with purchase of the Canon EOS Rebel T5

October 20, 2014, 6:28 am
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MY BBY.png

 

                 canon.png

 

$50 Savings and 3X My Best Buy™ points when you buy the Canon EOS Rebel T5 DSLR camera

 

 

Offer valid: 10/12/2014 - 10/25/2014

 

 

Shop BestBuy.com® and use your My Best Buy™ member ID.

 

Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.

 

 

“My Best Buy program points will be fulfilled after you check out. My Best Buy members will get 3X their base points. Bonus points will not be multiplied. Bonus points not awarded for gift card purchases. Valid at Best Buy® stores and at BestBuy.com®.”

 

Thank you for being a My Best Buy™ member!

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Expired certificate

October 20, 2014, 10:58 am
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Hi,

I just realized I had a $10 certificate that expired 1month ago, is there a way to revive the cert? I am a little surprised that the reward program certificate expired so soon!

 

thanks!

chage

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