Re: Promotion Rewards Offer
Good morning, DivaGolf, Thank you for following up with Tasha. As she mentioned, your husband is welcome to create his own forum profile and reach out to one of our forum moderators directly. We look...
View ArticleRe-issue Reward Certificate same day
Hello, I made a purchase today for a special deal of the day. I used a $20 reward certificate. However, now I want to cancel that order, and reorder the same item WITH additional item to qualify...
View ArticleRe: Change Account Name
My name is Phoebe {removed per forum guidelines} and my name is wrong on my account. It had me register as Vivi and I have no idea who that is. Can you help me get this corrected?
View ArticleRe: Delete my account
I want to delete my bestbuy online account. I have been hacked and someone keeps trying to get into this account. I have tried and tried looking how to do this and cannot find anything. Please help.
View ArticleCredit card promo (10% back in points) and birthday certificate
Hi,I just received a few weeks ago a promo on my best buy Visa card for 10% back in rewards on a single purchase when choosing standard credit. I wanted to make the most of this so I purchased...
View ArticleBirthday 10% expired?
I received a 10% Birthday coupon and it said it doesn't expire until 6/30. For some reason, the link the in email now a nonexistent page and I do not see the certificate in my rewards page either. Can...
View ArticleExpired certificate
HelloI had a $65 certificate that expired yesterday that I didn't know expired. Is there anyway it can be reissued?
View ArticleRe: Change Account Name
Hello, PhoebeScalf, Welcome to the forum, and thank you for reaching out regarding the name reflected on your account. I know having the name reflected on one's account not being your own would be...
View ArticleRe: Delete my account
Good afternoon, andersona3, Welcome to the forum, and thank you for reaching out, though I wish it were under better circumstances. Your account being hacked multiple times would be upsetting, so I...
View ArticleRe-issue of certificate
I understand that certificates can be reissued up to 15 days after they expire but these are different times we are living in. I had a $50 certificate that expired in May that I didn’t realize with...
View ArticleRewards
I am very frustrated. I earned $50 in rewards for purchasing 5 things using my Best Buy credit card totaling $20 each within a specific time period. I received my rewards and there was a time limit...
View ArticleRe: Changing name on My Best Buy account
Good afternoon, elmermasters, Welcome to the Best Buy forum! There are a couple scenarios where we can make changes/updates to the name tied to a rewards account, such as a misspelling or legal change....
View ArticleRe: Birthday 10% expired?
Good afternoon, celcel, andHAPPY BIRTHDAY!!! I've heard through who I consider reliable source (my mom) that if you tell someone your birthday wish that it won't come true, so make sure to keep your...
View ArticleRe: Birthday 10% expired?
Before Sunday, the coupon was on my rewards page and I was able to apply it from my car. On Sunday, it was gone. Maybe there was a mistake in how the coupon expired or appeared online and counted this...
View ArticleWRONG EMAIL
Hi Team I was trying to do my process to return a TV I bought yesterday, but I never received my verification code when I try to sign in because the email registered has a dot (.) at the end, can you...
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Re: Birthday 10% expired?
If the coupon wasn't displayed in your cart during checkout on Sunday, then it likely means whatever you had in your cart wasn't eligible per the coupon terms. That coupon does have quite a few...
View ArticleRe: best buy sorry, something went wrong. please try again.
Good afternoon, teddyjun1 and lichabarre, Please read over our prior responses in this thread, along with the knowledge base articles included below, and send us a private message with your details...
View ArticleRe: Reward Certificates Are Unfortunately "Simultaneously Divided Per Product"
Hello, TrentBoot, Welcome to the forum, and thank you for reaching out regarding your frustrations with our My Best Buy program, specifically surrounding the redemption of reward certificates. I...
View ArticleRe: Best but.com Account name change please
Hello, Kohan, Welcome to the forum, and thank you for connecting with us regarding the name reflected on your My Best Buy account. I know having my mother's name reflected on the account I primarily...
View ArticleRe: Birthday 10% expired?
Thanks. All sorted out and got my item.The agent was able to apply it on they're end so it was valid.
View ArticleRe: Birthday 10% expired?
Sounds good! Please don't hesitate to stop by the forum in the future should you have any other questions or concerns. Best Wishes,
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Re: Name Change in BestBuy Account
Good evening, egusiseed214, Welcome to the Best Buy forum, and thank you for connecting with us. I'll never disagree with a member wanting to make sure the information tied to their rewards account is...
View ArticleReissue Birthday Coupon?
Hello, I am wanting to exchange an item I purchased, for another I made with the birthday coupon. Would it be possible to reissue so I could do this online? Or is this something I could do at my...
View ArticleRecent purchase not in purchase history
I ordered a gaming mouse 7 house ago and it still hasn’t appeared in my purchase history. I ordered through the app and I never had problems before. I got an email confirmation and a PayPal receipt for...
View ArticleRe: Rewards certificate expired. 10% from card open and $10 reward from...
Good morning, hunchy95, Welcome to the forum, and thank you for reaching out regarding your expired My Best Buy certificate. I understand you were caught by surprise to find your rewards were issued...
View ArticleRe: Re-issue Reward Certificate same day
Hi there, leo832, Welcome to the forum, and thank you for reaching out regarding your Deal of the Day order you were able to use a $20 My Best Buy certificate on! I know how exciting redeeming rewards...
View ArticleRecent purchase not added to my BBY account
Made a quick run to my local store and got $200 worth of stuff. Not sure why it wasn't added to my account, it has always been automatic. Any help from would be appreciated.
View ArticleBest Buy Rewards, Purchase History Vanished, Member ID Changed
Hi there - has anyone run through the issue where they log into their account and the following has happened: 1. Rewards and status reset to zero while I had close to 30K points.2. Purchase history...
View ArticleRe: Credit card promo (10% back in points) and birthday certificate
Hi there, bluestreak02, Welcome back to the forum, and thank you for reaching out regarding your ability to use a 10% off a single item birthday coupon in conjunction with a 10% back in rewards...
View ArticleRe: Credit card promo (10% back in points) and birthday certificate
Hello again, bluestreak02, I hope you are doing well! I've had a chance to review this further, and at this time I expect that these two offers should be able to be combined. As such, I would...
View ArticleRe: Credit card promo (10% back in points) and birthday certificate
Thanks I was sure hoping. One was a my best buy offer while the other was a my best buy Visa offer so I wasnt sure if there was some degree of separation there. Thank you so much!
View ArticleCustomer Service - No help
At the end of May, I purchased a Roomba and tried to use a coupon code from my best buy credit card. It didn't work. When I called support, the best buy associate informed me that sometimes with the...
View ArticleRe: Best Buy Rewards, Purchase History Vanished, Member ID Changed
It happened to me too. I lost $500 points value and elite plus status. It seems best buy reset account and don't like people using rewards so they can save money on customers.
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Re: Credit card promo (10% back in points) and birthday certificate
Let us know if you have any other questions, and please don't hesitate to stop by the forum in the future. Best Wishes,
View ArticleRe: Customer Service - No help
Greetings, tcarberry, Welcome to the Best Buy Forums! Thanks for making your first post. It sounds like you earned an amazing reward, and I can understand wanting to receive your discount. I'm happy to...
View ArticleRe: Best but.com Account name change please
Alright, thanks for contacting me. I'm the original owner of the BB, account. My forum email is the same one I'm using for BB, online account.My name is, Matthew, & I have myself down as the item...
View ArticleI need some help
i went to the store yesterday and spent nearly $250 bucks and i was just looking at my account and part of it is right it says i got 582 points pending that part is right but i'm currently Elite at...
View ArticleRe: Expired certificate
Good morning, Babymarq2, Thank you for reaching out to us! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially a larger one that's $65. I know if I let one...
View ArticleRe: Reissue Birthday Coupon?
Hello, BenjaminKing17, First of all, happy birthday and thank you for reaching out regarding your birthday coupon! It's always exciting to receive and redeem this coupon. With that said, I understand...
View ArticleRe: Recent purchase not in purchase history
Hello, ErzaPuff, Welcome to the forum, and thank you for reaching out regarding your gaming mouse purchase! Not seeing your order in your purchase history can definitely be disconcerting, though I'm...
View ArticleRe: Best but.com Account name change please
Hello, Kohan, Thank you for following up. Please know that ownership of the membership would be determined by the original name provided at registration. Should you like to respond to the private...
View Articlecan't login and create new account
I can't login my BestBuy account. I tried to create new account with my email and Google account. Both failed. Kept getting check info message. Is something wrong on BestBuy server?
View ArticleRe: Recent purchase not added to my BBY account
Good morning, mtamez001, Welcome to the forum, and thank you for reaching out! Dropping in for a quick shopping trip is always great, but I understand you're not seeing the purchase on your My Best...
View ArticleRe: can't login and create new account
Greetings, CaryC, and welcome to the Best Buy forum, Please take a moment to read over our prior responses in this thread. Having trouble logging into your My Best Buy/BestBuy.com account?How do I...
View ArticleRe: Best Buy Rewards, Purchase History Vanished, Member ID Changed
Greetings, ak61, and welcome to the Best Buy forum, I can imagine the questions that may have ran through your head after logging into your rewards account to basically find that everything was...
View ArticleRe: Best Buy Rewards, Purchase History Vanished, Member ID Changed
Hello, randomp, Welcome to the forum, though I wish you had found us under better circumstances. Finding one's account seemingly reset would be pretty peculiar to say the least, and would have me...
View ArticleReward Certificates issued automatically after Best Buy credit card's first...
Hello, I was accepted to BestBuy credit card and used it to buy a Macbook pro for my first purchase. The purchase also achieved me my BestBuy elite status. But my points were added and issued as...
View ArticleReverse Rewards Certificates
Hi,I was automatically issued $100 and $15 certificates. I noticed it was set to auto issue at $20, so how do I have $100 and $15 certificates? There isn’t even an option to issue at $15 so again, how...
View ArticleRe: I need some help
Hello, doctorwho39, Welcome to the forum, and thank you for reaching out regarding your spending bar for your My Best Buy membership. It sounds like your recent purchase is pending on your account...
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